So the other week we had an enquiry from a very large house not too far away from us to quote for a full management service. We did so and slightly under what we should have charged because there was a lot involved. They decided we were too expensive. No problem, we don't need any extra owners but we could have outed a couple of others with their replacement.
So earlier today, on a facebook group I follow, there was a request from someone for recommendations for a plumber as they had an emergency and needed to get it sorted out. Well, well, it was the same people. If they had gone with us there would have been a plumber in today. So now they know why what we offer might cost a little more. If everything goes right you have saved money, if it doesn't it costs more in money and more importantly, stress.
No, I didn't recommend anyone. I did however have a little sense of "satisfaction" that their decision had come back to bite them. It doesn't show me in the best of light but better than if I had replied on the page asking whether they had thought of getting a property management company.